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Information about calls

Caller Privacy and Exceptional Circumstances

The Children's Legal Centre offers a confidential service. If the caller provides the Children’s Legal Centre with their name, address or phone number it will remain confidential and is not passed onto third parties. If the Children’s Legal Centre is informed of information that suggests a person is at serious risk of harm and the Children’s Legal Centre has personal details, then a breach of confidentiality may be necessary in order to protect that person.

Call Recording

Please note that all calls to and from the Children’s Legal Centre are recorded. The purpose of this is firstly to ensure that the highest quality of call handling is maintained. Further, our calls are recorded to establish the existence of fact in the event of any doubt and will be admissible in court. In the interest of confidentiality, these records will only be accessible by the Children’s Legal Centre management unless further action needs to be taken and the record produced to a third party. All records will be destroyed after three months unless still in use.

Communication

If you find it difficult to speak English, call us to connect to an interpreter. We have access to interpreters in 150 languages through Language Line. We welcome calls from textphone users via Typetalk.